Please make sure your shipping and contact information is correct!
Shipping: All our mattresses are built to order, by hand, in Tacoma and Sumner Washington. It takes approximately five days to build your new mattress; UPS will bring it to your door. You will be emailed a tracking number as soon as your mattress leaves the factory. They arrive compressed and rolled, please follow the unwrapping instructions, don't use a sharp object! It takes a short time to “grow” into its regular shape; your new mattress is ready to be slept on within six hours.
Warranty issues and returns: These mattresses have a ten year non prorated manufactures warranty from Lady Americana, there is a warranty card in each package should you ever need it. Mattress Ranch offers a 90-day sleep trial for online mattress purchases, if you are not happy within 90 days email firstname.lastname@example.org for a return authorization number. We will refund your purchase amount 100%. Mattress Ranch and Lady Americana do not provide return shipping.
* Pillows and Protectors are non returnable once the have been removed from their original Packaging.
Mobile Mattresses are roll packed for self-delivery and easy movement into small spaces. All our Mobile Mattresses provide gentle body contouring support that reduce pressure points and partner motion transfer.