Please make sure your shipping and contact information is correct!
Shipping: All our mattresses are built to order, by hand, in Sumner Washington. It takes approximately five days to build your new mattress; UPS will bring it to your door. You will be emailed a tracking number as soon as your mattress leaves the factory. They arrive compressed and rolled, please follow the unwrapping instructions, don't use a sharp object! It takes a short time to “grow” into its regular shape; your new mattress is ready to be slept on within six hours.
Warranty issues and returns: These mattresses have a ten year non prorated manufactures warranty from Lady Americana, there is a warranty card in each package should you ever need it. Mattress Ranch offers a 90-day sleep trial for online mattress purchases, if you are not happy within 90 days email firstname.lastname@example.org for a return authorization number. We will refund your purchase amount 100%. Mattress Ranch and Lady Americana do not provide return shipping.
* Pillows and Protectors are non returnable once the have been removed from their original Packaging.
Mobile Mattresses are roll packed for self-delivery and easy movement into small spaces. All our Mobile Mattresses provide gentle body contouring support that reduce pressure points and partner motion transfer.
Mattress Ranch Care and Feeding Guide:
Bringing your new Sleep Surface home: Mattress Ranch does not have in house delivery or pick up. Customer is responsible for transportation and or cost of transportation of their purchase and any exchange or return
Please do not use sharp objects to open the packaging of your mattress, foundation and or accessories. Make sure to give your mattress good air flow and place on a stationary foundation and frame, high rise platform or an adjustable/mechanical sleep system. Roll Pack Mattresses will require time to regain its original shape and thickness. Using a quality waterproof mattress protector will keep your new mattress clean and manufacturer’s warranty intact. Some of our mattresses have nifty looking handles, please only use these to “position” the mattress on its foundation and do not use for lifting and carrying. Right away your new sleep surface will begin surrounding your body and creating a space just for you, some impressions will likely form and is completely normal. By rotating every 2 weeks for the first 3 months and once a quarter thereafter you will extend your sleeping area and the life of your mattress.
New Sleep Enhancements? Please review the easy-care instructions included in your packaging. Your performance warranty information card is located inside the packaging. All Manufacturer Warranties are subject to an approval process from the Manufacturer. Transportation for warranty exchange not provided.
Sound Sleep Products: 800.355.8883, soundsleep.com; Malouf Sleep: 800.517.7179, Maloufsleep.com
Mattress Ranch Customer Service Satisfaction:
Price Protection and Peace of Mind: Should you find the same item on your receipt for less at a local competitor, we will refund the difference plus 10%. You must provide a formal quote from the competing business for price protections.
“I may need something different”: With the purchase of a waterproof mattress protector on the same invoice, we will gladly exchange your mattress within 20 days of your purchase, with a maximum of two exchanges. All exchanged merchandise must be in like new condition. No exchanges will be made on stained, damaged items or without purchase of a mattress protector. All items are subject to inspection prior to any exchanges.
“I don’t like my purchase”: Mattress Ranch will retain a 20% restocking fee on all returned mattresses, stationary bases/foundations and frames up to 20 days from purchase date. All sheets, pillows and protectors will receive a full refund for unopened merchandise within 20 days of the purchase. Mattresses and foundations must be stain-free, in original new condition for all returns and in protective packaging to receive a refund. Returned products will be inspected to ensure all items are in original like new condition. Manufacturers require the retailer to refuse all products that are stained, ripped/torn and or missing law labels for any exchange, return, or warranty issue, see manufacturer’s instructions provided in packaging. Sheets, pillows, and protectors that are “out of their package”, special order items and adjustable/mechanical foundations are not eligible for exchanges or refunds.
Bargain Barn: All Bargain Barn sales are final and are sold As-Is, no warranties, exchanges, or refunds.
This is the one! Should you be sure of the perfect choice at the time of purchase we will offer you a “Sweet Dreams” discount. With this discount all sales are final and not available for exchange or refund.